Job Summary Responsible for proficiency in all the tasks required of the Specialist Logistics role, and additionally for providing work direction and subject matter expert support to the Logistics Team, data analysis, and coordination of restricted zip code reporting and providing operational decision-making/support in the case of restricted zip codes. Job Responsibilities • Communicates delivery issues with all relevant parties and action as appropriate based on the individual circumstances of each dispense following standard operating procedures. • Coordinates package rescue, storage, and ultimate delivery with third party vendors. • Reviews requests for re-shipments and escalates requests when necessary, using professional judgement and experience. • Completes all steps for approved reshipments. • Processes and tracks approved product returns and ensures appropriate disposition of returned medication and insurance claims. • Reviews product complaints for potential manufacturer replacement and coordinates replacement in accordance with manufacturer-specific processes. • Processes and tracks approved manufacturer product replacement shipments as well as return or other disposition of defective product. • Monitors weather alerts/restricted zip codes and provide recommendations to leadership regarding restriction of shipments. • Updates applications to indicate restricted zip codes when necessary. • Partners with Operations teams to take action with respect to shipments scheduled/needing to be scheduled for delivery to restricted zip codes. • Monitors Retail Depot shipment and takes the necessary action to ensure regulatory/contractual compliance throughout all steps. • Compiles data for analysis, conducts root cause analysis. • Assists in providing training, mentoring, and feedback and quality audits. • Tracks team member productivity. • Assists in developing, updating, and implementing Standard Operating Procedures related to Logistics Team functions • Makes recommendations to supervisor regarding department schedules and adjustments to workflow balance based on business needs. • Other responsibilities as judgment or necessity dictate. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.