Job Details: Job Location: SENDER ONE PLAYA VISTA - LOS ANGELES, CA, Position Type: Part Time, Salary Range: $21.00 - $22.00Hourly, Overview: A Bouldering Gym Shift Lead is someone who is enthusiastic, self-motivated, and proactive. As a leader and coach, the Bouldering Gym Shift Lead ensures their team creates an outstanding experience for everyone who walks through our doors. Responsibilities: Leads by example to help motivate and direct staff to strategically cover Bouldering Gym Specialist, Camp Counselor, and Youth Coach responsibilities, ensuring a smooth execution of daily operations and delivery of quality customer services to guests; “Manager on duty” to resolve customer issues/complaints that escalate beyond what the frontline staff can handle in the absence of the department supervisor and/or manager; Oversees all on shift new hire training and keeps the rest of the team informed about their progress; Provides positive and constructive feedback and coaching to new hires and existing staff on shift; Manages the completion of checklists and ensures staff are completing the tasks throughout the day; Manages the daily schedule to ensure all staff are following scheduled breaks & lunches and abiding by state & federal laws; Communicates operational, customer service, risk management, and staff issues with Bouldering Gym Manager; Leads Huddles to communicate any operational, location, and/or departmental goals, initiatives, and information. Qualifications: Profile: An experienced and trusted advisor for staff who discovers & connects with others; Delegate and communicate with staff clearly and respectfully; Passionate about climbing, working with kids, and instructing; Ability to harness imagination and find novel approaches to overcome challenges; Willingness to learn and grow from challenges, seeing tasks through to completion; Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally. Industry Experience: 1+ years of supervisory or leadership experience; Climbing experience preferred; Experience working with kids; Experience coaching and instructing; Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.; Knowledge of Redpoint software preferred. Time Commitment: Must be fully available to work a Shift Lead shift at least one weekend day per work week (Sun - Sat); Must be able to work a minimum of 16 hours or two shifts per work week (Sun - Sat); Must be available to attend monthly Shift Lead meetings; Must be able to attend the Mandatory All Staff Quarterly meeting.