Job Details: Job Location: Osborn Richmond - Richmond, IN, Salary Range: Undisclosed, Job Category: Customer Service, Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain. Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalate customer issues when appropriate Maintain a proficient knowledge of all company products and services Handle complex and escalated customer service projects and initiatives Create and run productivity reports as necessary Tracking progress on accounts to ensure that deadlines and company metrics are met as required Works with Sales team to deliver the highest level of customer service Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager Attends National trade shows as needed Qualifications: High school diploma required Three (3) or more years’ experience in customer service position preferred; manufacturing preferred Strong communication (verbal and written) and interpersonal skills; Critical thinking and problem solving Attention to detail Proficient in Microsoft Word (Excel, Word, Power Point)