Job Description: The Fraud Recovery Investigator plays a key role in recovery and investigative efforts for the Digital Payment Services/Risk Operations. Responsibilities include fraud case management, Zelle research, Client 360, and working directly with clients and other Financial Institutions regarding fraud claims, suspicious activities, and identifying fraudulent patterns. Based on the function of this role, the Fraud Investigator will also work closely with other departments, including Fraud Detection, Risk Analytics, ACH Operations, and Customer Support Services. Responsibilities: • Investigate and recover fraudulently transferred funds • Document investigative actions • Identify unusual transaction behavior patterns • Assist with other fraud & risk tasks as needed Qualifications: • Candidate should ideally possess 1+ years of experience in financial services industry or fraud investigations • Experience with ACH Operations and/or electronic payment processing preferred, but not required • Possess a Bachelor’s Degree from an accredited University preferred, but not required if candidate has 3+ years of experience at a financial institution or in the payments space. • Possess excellent written and oral communications skills • Proficient in MS Office Applications • Acute attention to detail