SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment. Key Responsibilities • Provide walk-up, phone, and ticket-based technical support to end users. • Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment. • Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns. • Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests. • Troubleshoot application, device, and connectivity issues, escalating complex problems when needed. • Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations. • Maintain accurate IT documentation, asset records, and system configurations. Requirements Required Qualifications • Experience troubleshooting Windows hardware, software, and Microsoft 365 environments. • Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management. • Hands-on experience installing, repairing, and upgrading computer hardware. • Familiarity with Microsoft 365 and Entra ID user, license, and access administration. • Strong analytical and troubleshooting skills with a methodical approach to problem-solving. • Excellent communication skills and the ability to explain technical concepts to non-technical users. • Ability to manage confidential information with professionalism and discretion. Preferred Qualifications • Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ-900, or equivalent. • Experience deploying and supporting Azure resources. • Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions. • Experience working within a team-based IT support environment using a ticketing system i.e. Halo PSA Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home