NOC Engineer – Backup, Alerts & Patch Remediation About the role This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down. Schedule Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation. What you'll do Backups • Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies. • Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues. • Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence. • Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage. • Run the half-yearly backup audit and present the findings. • Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing. RMM alert remediation (NinjaOne) • Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting. • Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed. • Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades. • Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync). • Device-offline alerts: confirm real outages and separate them from platform false positives. • Tune alert conditions and thresholds so alerts are actionable, not noise. Patching and vulnerabilities • Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots. • Install out-of-band updates manually when policy can't approve them. • Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears. • Report patch compliance and the open vulnerability backlog weekly. General • Own Halo tickets from alert to close, with clear notes. • Produce the daily, weekly and monthly reports. • Work CMMC client systems under their access controls. • Keep credentials and runbooks current in Hudu. Requirements What you'll bring • 3+ years in an MSP or IT ops role. • Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup. • Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices. • Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching. • Vulnerability remediation from scanner findings, with a record of verifying the fix. • Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking. • Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas. • Clear writing for both tickets and client reports. • Disciplined credential handling. Must be able to pass a background check for CMMC access. Nice to have • VMCE; VSPC. • Huntress or another EDR/ITDR platform. • Veeam for M365 and Azure backup. • CMMC / NIST 800-171. • PowerShell for remediation scripts. Tools Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu. Benefits (For full-time employees) • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Vision insurance