Job Title: Commercial HVAC Service Technician Job Location: Cleveland, OH Operating Company: Energy Transfer Solutions Pay Transparency: $45 to $55 Hourly FLSA Status: Non-Exempt Sign on bonus offered About: Energy Transfer Solutions - A member of the AIR Control Concepts family. Energy Transfer Solutions is your trusted partner for innovative HVAC solutions. Since 2003, we’ve provided premier equipment, parts, controls, and services to commercial and industrial clients across PA, NJ, and DE. Our expert team delivers tailored solutions, from system design to turnkey installations, ensuring optimal performance and efficiency. With a focus on quality, integrity, and customer success, ETS is committed to enhancing your building's comfort, reliability, and value. Check out our website: Specialty HVAC Solutions, Parts & Services | ETS HVAC Description: Under the guidance of the Service General Manager, the Commercial HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. Essential Duties and Responsibilities: • Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability. • Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support. • Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner. • Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field. • Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites. • Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs. • Other Duties as Assigned – Contribute to the team and company by stepping in where needed Experience & Requirements: • Minimum 5+ years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment. • EPA Universal Certification required; OEM-specific training or certifications preferred. • Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics. • Strong communication and customer service skills with a professional, team-focused mindset. • Valid driver’s license with clean driving record; able to pass a background check and drug screening. • Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces. • Willingness to participate in an on-call rotation for emergency service coverage. Benefits: We offer a competitive and comprehensive benefits package, including: • Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being. • Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage. • Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). • Professional Development – Ongoing training opportunities and support for continuing education. • Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise. The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals.