ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following along with other duties that may also be assigned. • First point of contact for customer. • Works independently or in a team environment on problem solving activities. Follows systematic problem-solving methodology: 5Why, 8D, and customer required forms etc. • Develops, installs and evaluates process sampling systems, procedures and statistical techniques. • Develops or specifies inspection and testing mechanisms and equipment. • Analyzes production and service limitations and standards. • Recommends revision of specifications as needed. • Formulates or helps formulate policies and procedures specific to quality function. • Must be available and willing to work overtime per day or per week as determined necessary to meet business needs. • Travel to customers or suppliers. • Currently trained and conducts training on department specific concepts, tools and testing equipment. • Quantifies quality costs and develops P.O. when applicable. • Interfaces with all other engineering components within the company and with customers and suppliers on quality specific issues. • Prepare PPAP's, FMEA’s, Control plans, 5P’s or 8 D’s (Responsible during launch, mass production and service.) • Performs quality audits • Daily reporting: internal activities: Quality Circle meeting, customer & plant issues, and customer driven reports