Position Summary Manage key projects and support operations and content for CES. Key Responsibilities • Support the Director, CES Operations with registration website development, testing timelines and overall function of registration. • Serve as an escalation point of contact for CES exhibitors, attendees, media and CTA staff in relation to customer service issues. • Lead all promotional discount code collection, tracking and reporting. Work with CTA staff, registration vendor and leadership for review, approval and implementation on discounts. • Coordinate training materials and lead training sessions for CTA staff and contractors. • Gather and coordinate CES related content for training materials and work with staffing agency to create training schedules, presentations, and other materials. • Maintain CES Operations content within the designated customer service system. • Assist with department budget process including gathering data for initial development, tracking expenses, processing invoices and final reconciliation. • Support CES Operations with show security planning and schedules including I&D and badge pickup schedule and coordination. • Coordinate show operations content and act as primary liaison with the Marketing team to manage CES Operations Newsletters. • Manage weekly department meetings, including scheduling, meeting notes, action item documentation, and follow-up with team members • Leads planning and coordination of team events, off-site outings and internal engagement activities • Manage all CES registration inboxes during the off season. • Perform other duties as required by business needs. Qualifications Required Work Experience: • 2-3 years equivalent work experience or project management experience. Preferred Skills: • Must have excellent written and oral communication skills. • Must possess strong customer service skills and be a team player. • Must be organized, detail-oriented and able to multi-task in a fast-pace environment. • Must be able to make quick decisions on the spot when needed and have an innate sense of leadership and confidence in one’s judgment and decision-making. • Strong Microsoft Excel and PowerPoint skills preferred. Education/Trainings: • Bachelor’s degree in business, marketing, communications, or other liberal arts field preferred or commensurate experience in event planning. • Courses/studies and/or training related to the trade show industry preferred. Additional Information: • Show travel required for CES. • Ability to work overtime during high volume times generally October through January.