New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times. Job Summary New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep. Responsibilities • Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders. • Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently. • Manage and optimize the daily production workflow for the branch's two machine operators. • Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output. • Conduct regular cycle counts and reconcile inventory data within the system. • Coordinate with procurement or main hubs to order replenishment stock before shortages occur. • Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours. • Ensure all equipment issues are documented and resolved quickly to minimize operational downtime. Requirements • Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus. • Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus. • Exceptional time-management abilities with a proven track record of managing competing priorities • Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management. • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment. Benefits • Competitive Pay • Benefits: Medical / Dental / Vision / Life Insurance • 401(k) with discretionary employer match • Paid vacation and Holidays • Yearly reviews with opportunities to advance your career based on performance • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.