IT Support Specialist Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others. What We Offer: • Salary: $48,000-53,000 • Growth and career development opportunities • Supportive, team-oriented environment • Exposure to a variety of systems and technologies What You’ll Do: Technical Support • Provide timely, high-quality support for hardware, software, networking, and phone systems • Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members • Support business applications, including Epicor Eclipse ERP • Assist employees with day-to-day technical needs and questions Equipment & Systems • Set up, configure, and deploy workstations, laptops, and peripheral equipment • Relocate and install equipment across branches as needed • Partner with branch teams to resolve system or hardware issues • Coordinate with third-party vendors for hardware and software support Process & Improvement • Track, document, and follow up on IT support tickets and projects • Identify trends in recurring issues and help implement long-term solutions • Assist in developing IT procedures, documentation, and user guides • Support IT projects and system improvements as assigned What We’re Looking For: Required: • High school diploma or GED • Working knowledge of Windows OS and Microsoft Office • Experience supporting hardware, software, and basic networking • Strong problem-solving and organizational skills • Excellent communication and customer service abilities • Valid driver’s license with a clean driving record (occasional travel required) Preferred: • Experience with Epicor Eclipse ERP • Familiarity with distribution, warehouse, or branch operations What Makes You a Great Fit: • Self-motivated and detail-oriented • Able to manage multiple priorities in a fast-paced environment • Strong team player with a positive attitude • Comfortable working under pressure and resolving issues efficiently • Professional and tactful in all interactions Work Environment: This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.