Description About Brabo Brabo Insurance, a proud veteran-owned company, has supported over 700 businesses nationwide since 2016. Recognized on the Inc. 5000 list, we provide Payroll, HRIS, ASO, Benefits, and Insurance services — all under one roof. Our growth is driven by our 5 Core Values: Quality. Communication. Partnership. Accountability. Growth. We are expanding our Insurance division and looking for a service-minded professional who enjoys helping clients, solving problems, and being part of a collaborative team. Position Overview As a Customer Service Representative, you will serve as a key point of contact for our commercial insurance clients. Your primary responsibility is to deliver a responsive, high-quality service experience while supporting clients with policy questions, documentation requests, audits, and account updates. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed. This is an entry-level opportunity with a clear career growth path into licensed insurance account management. We provide training and support for you to obtain your Massachusetts Property & Casualty license within your first four months. Starting Pay: $25.00 per hour What You’ll Do Deliver Outstanding Client Service • Serve as a primary point of contact for client questions and service needs • Respond to phone and email inquiries promptly and professionally • Assist clients with policy changes, endorsements, certificates of insurance, and renewals • Clearly explain insurance processes and next steps • Ensure every client interaction reflects Brabo’s commitment to quality and communication Support Insurance Account Management • Maintain accurate documentation in our agency management system • Assist licensed team members with renewal preparation and proposals • Help ensure deadlines are met and follow-ups are completed Guide Clients Through Insurance Audits • Support clients during workers’ compensation and general liability audits • Gather required payroll and classification documentation • Coordinate with insurance carriers to reconcile audit information • Communicate audit outcomes clearly and professionally Collaborate Across Departments • Work closely with Brabo’s Payroll and Benefits teams to ensure consistent client information • Pull payroll reports to support audits and underwriting • Help create a seamless experience for clients utilizing multiple Brabo services Grow Professionally • Participate in ongoing training and mentorship • Obtain your Massachusetts Property & Casualty license within 4 months (company-supported) • Develop toward future roles such as Licensed Account Manager or Producer What We’re Looking For We are seeking someone who: • Has strong communication and interpersonal skills • Is organized and detail-oriented • Enjoys helping clients and solving problems • Can manage multiple tasks and deadlines • Is comfortable reviewing reports and working with numbers • Is proficient in Microsoft Office (Excel experience preferred) Prior experience in customer service, payroll, insurance, banking, or HR is helpful — but not required. A willingness to study for and obtain a Massachusetts Property & Casualty license within 4 months is required (company support provided). Why Join Brabo? • Competitive hourly compensation • Clear career advancement path in insurance • Paid licensing support and mentorship • 401(k) with company match • Health, dental, and vision insurance • Paid time off and parental leave • Hybrid flexibility (Plymouth office + remote options) • Collaborative, growth-focused team culture Position Details Job Type: Full-Time, Permanent Schedule: Monday–Friday Work Setting: Hybrid (Plymouth, MA office + remote flexibility)