Description Reservation Agent Location: Onsite – Fort Lauderdale Executive Airport (FXE) Hourly + Monthly & Quarterly Incentives Position Overview Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service. What You’ll Do: • Provide exceptional customer service in person, over the phone, and via email. • Greet passengers upon arrival and ensure a welcoming experience. • Manage incoming calls and online inquiries for flight reservations. • Provide accurate information regarding schedules, fares, policies, baggage, and services. • Create, update, and manage reservations with a high degree of accuracy. • Process payments, issue confirmations, and assist with itinerary changes or cancellations. • Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences. • Process payments, issue confirmations, and assist with itinerary changes or cancellations. • Assist with ticketing, baggage handling documentation, and applicable fees. • Walk guests to aircraft on the tarmac as needed. Requirements • 2–4 years of experience in hospitality, aviation, or the travel industry preferred. • High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus. • Knowledge of travel to the Bahamas and Out Islands preferred. • Experience with aviation reservation systems strongly preferred. • Familiarity with freight, logistics, passenger services, or reservations operations a plus. • Strong attention to detail with the ability to accurately manage fares, fees, and related transactions. • Sound judgment and critical thinking skills in time-sensitive situations. • Excellent communication and interpersonal skills. • Proficiency in Microsoft Office (especially Excel); additional languages a plus. • Knowledge of FAA and TSA regulations, or willingness to learn. • Comfortable learning new systems and thriving in a fast-paced environment. Schedule Requirements • Flexibility to work weekends and holidays is required. Working Conditions & Benefits • Full-time, onsite position based at Makers Air (FXE). • Exposure to outdoor elements when escorting passengers on the tarmac. Benefits (available after 60 days for full-time employees): • Medical coverage starting as low as $18 bi-weekly • Supplemental Aflac coverage • IRA with 3% company match • Paid Time Off and Holiday Pay • Shift differential pay • Hourly pay plus monthly, quarterly, and annual bonus incentives • Pay-for-performance opportunities • Collaborative, fun, and engaging company culture