Job Description Primary Responsibilities Business Performance • Prepare periodical department budget & forecast, manage all operational costs within budgets • Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable • Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department. Operation • Compile and update Standard Operating Procedures for all areas of responsibility periodically • Ensure that all auditing and reporting standards are conveyed to staff and adhered to • Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner • Conduct quality control inspections of all areas of the hotel and share results with the team • Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning • Conduct monthly Staff Meetings and daily briefings with Operational Managers • Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies • Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service Team Management • Interview, select and recruit Housekeeping employees • Identify and develop team members with potential • Conduct performance review with the team • Constantly monitor team members’ appearance, attitude and degree of professionalism • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service • Prepare payroll and gratuity reports • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication • Manage organization and cleanliness of departmental areas by conducting weekly walk through • Perform other duties assigned by the Management Main Complexity/Critical issues in the Job • Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets. Qualifications • Bachelor's in hospitality management / Diploma in Hotel Management • Additional certification(s) from a reputable Hospitality Management school will be an advantage • Minimum 6 years of Housekeeping experience with 3 years at a management level • Good working knowledge of MS Excel, Word, & PowerPoint • High degree of professionalism with sound human resources management and business acumen capabilities