Job Description We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service. • Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly • Process customer orders, ensuring accuracy and timeliness • Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions • Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers • Collaborate with team members to ensure smooth operations and consistent customer service • Enter and update customer information in our database systems • Assist in maintaining a clean and organized work environment • Participate in team meetings and training sessions to enhance skills and knowledge • Identify and escalate complex issues to appropriate departments or management when necessary • Meet or exceed established performance metrics and quality standards Qualifications • High school diploma or equivalent • Previous customer service experience preferred • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Proficiency in data entry and basic computer operations • Ability to multitask effectively in a fast-paced environment • Basic math skills for processing transactions and handling monetary exchanges • Strong interpersonal skills and ability to work collaboratively in a team • Customer-focused mindset with a commitment to providing exceptional service • Flexibility to work various shifts as needed • Ability to remain calm and professional under pressure • Willingness to learn and adapt to new technologies and procedures • Physical ability to stand for extended periods and navigate the work area