Role summary: Acting as a Service Now Administrator / Developer · Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge · Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates · Supporting ServiceNow Service Catalogue and Requested Items related artifacts · Implementing general settings such as incident, problem, change, and SLA · Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) · ServiceNow Portal configuration working in Angular JS. · Flow Designer to build catalogue workflows / integrations. · Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. · Following Agile/Scrum/SAFe methodology Automation & Integration · Implementing, updating, and managing ServiceNow Discovery · Integrating third party systems with CMDB (Configuration Management Database) · Implementing REST/SOAP API integration · Leveraging Flow Designer to build catalogue workflows / integrations Monitoring & Optimization · Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience Security & Compliance · Manage user roles, access controls, and authentication mechanisms · Ensure compliance with data governance policies and audit requirements through secure logging practices. Collaboration & Leadership · Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others · Conduct knowledge-sharing sessions and mentor junior team members on best practices. Continuous Improvement · Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of ServiceNow standards and best practices Requirements Basic Qualifications: · At least 6 years’ experience with: · Acting as a Service Now Administrator / Developer · Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge · Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates · Supporting ServiceNow Service Catalogue and Requested Items related artifacts · Implementing general settings such as incident, problem, change, and SLA · ServiceNow Discovery · CMDB (Configuration Management Database) · REST/SOAP API integration · Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) · ServiceNow Portal configuration working in Angular JS. · Flow Designer to build catalogue workflows / integrations. · Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. · Agile/Scrum/SAFe methodology · At least one of the following certifications: o CSA – Certified ServiceNow Administrator CAD – Certified Application Developer