Position: Sr. ServiceNow Developer Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) Job Description: • Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM) • Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD • Support ServiceNow Application Users • ServiceNow system support including Production and Sandbox environments • Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge • ITSM, CSM, HRSD, Portal, Automation • Reports and Dashboard • Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub. • ServiceNow Release upgrade testing • ServiceNow Application security administration • User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices • Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support. • Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty. • Hands-on experience with CMDB and Discovery. • Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation. • Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations. • Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents. • Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog. • Experience supporting enterprise ServiceNow environments with minimal supervision. • Strong troubleshooting and problem-solving skills. • Good communication skills and ability to work directly with business and technical stakeholders. • Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.