Job Summary: We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: • Handle inbound and outbound customer calls, emails, and chats. • Address customer inquiries, complaints, and provide solutions promptly. • Maintain records of customer interactions and transactions. • Provide accurate product/service information to customers. • Process orders, applications, and requests. • Follow up with customers for feedback and resolution. • Coordinate with internal teams to ensure customer satisfaction. • Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.). Requirements • Skills: • Consistent attendance, punctuality, and adherence to assigned schedules. • Self-motivated, disciplined, and adaptable approach to work. • Strong customer service orientation with a professional and courteous approach. • Excellent written and verbal communication skills. • Proficiency in chat handling and customer correspondence. • Strong voice-based customer handling and call management skills. • Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation. • Strong problem-solving and decision-making abilities. • Ability to demonstrate ownership and accountability for customer cases until appropriate resolution. • Ability to work effectively in a target-driven and team-oriented environment. • Personality Traits: • Customer-focused with a positive attitude. • Patience and empathy in handling customer concerns. • Ability to multitask and work under pressure. Benefits Benefits • Competitive salary • Opportunity to work with the fastest growing Dental brand • Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow • Professional learning and development opportunities • Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams • Opportunity to develop skills in customer relationship management, problem-solving, and case resolution • Supportive and team-oriented work environment • Opportunity for career growth and increased responsibilities based on performance