Resolve guest Wi-Fi login and internet connectivity issues. • Assist guests in connecting to the hotel network and perform MAC address binding whenever required. • Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas. • Identify weak signal zones and escalate them to the NOC team for resolution. • Monitor ISP links and report network outages promptly. • Maintain daily logs of customer complaints, resolutions, and network activities. • Coordinate with the IT Manager and NOC for issue resolution and preventive maintenance. • Perform software updates on network devices whenever applicable. • Review and validate manually added devices on a monthly basis and coordinate with the NOC for system cleanup. Requirements • Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field. • 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support. • Freshers with strong networking knowledge may also be considered. • Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting. • Good communication, customer service, and problem-solving skills. • Willingness to work in shifts and support hotel operations.