Key Responsibilities • Manage end-to-end warehouse operations, including inbound, GRN/GRC, putaway, storage, picking, packing, dispatch, and returns. • Ensure timely and accurate fulfilment of B2B, B2C, marketplace, retail store, and international orders. • Manage inventory control, stock reconciliation, cycle counts, physical audits, and inventory accuracy. • Ensure proper SKU, article, size, colour, barcode, and bin-level inventory tracking. • Maintain high standards of product handling and storage for premium garments, designer wear, sarees, lehengas, accessories, and jewellery. • Ensure proper folding, hanging, steaming, tagging, alteration, quality checking, and protective packaging wherever required. • Monitor daily order processing, dispatch TAT, same-day dispatch, and marketplace SLA compliance. • Ensure accurate picking, packing, invoicing, shipping labels, and shipment handover. • Manage store transfers, inter-warehouse transfers, and inventory allocation. • Oversee customer returns, marketplace returns, store returns, quality inspection, and return-to-stock processes. • Coordinate with merchandising, planning, retail, customer service, finance, and logistics teams to resolve operational issues. • Lead warehouse supervisors, inventory executives, pickers, packers, QC staff, and dispatch teams. • Plan manpower deployment, shift schedules, attendance, weekly offs, and overtime based on business requirements. • Monitor team productivity and implement measures to improve operational efficiency. • Prepare daily MIS reports covering inward, dispatch, inventory accuracy, pending orders, returns, and productivity. • Ensure timely and accurate system transactions in WMS/ERP platforms such as Vinculum, Ginesys, and Shopify. • Identify process gaps and implement SOPs, automation, and continuous improvement initiatives. • Control warehouse operating costs, packaging material consumption, and manpower expenses. • Ensure warehouse housekeeping, safety, security, and compliance with company policies. • Prevent inventory loss, pilferage, product damage, and unauthorised stock movements. • Coordinate with IT and business teams to resolve system issues and improve warehouse processes. • Manage peak-season operations and ensure business continuity during high-volume sales periods.