Job Purpose • Protect contact center endpoints, workstations, and devices from malware, cyber threats, unauthorized access, and data loss. • Implement and maintain endpoint security controls in accordance with organizational security policies and standards. • Monitor endpoint security events, alerts, and vulnerabilities and ensure timely remediation. • Ensure secure configuration, patching, hardening, and compliance of contact center endpoints. • Manage endpoint protection solutions such as EDR/Antivirus, application control, device control, and endpoint encryption. • Identify and mitigate endpoint security risks while minimizing disruption to contact center operations. • Support investigation and response to endpoint security incidents in coordination with SOC and IT teams. • Ensure endpoint security compliance with internal policies, regulatory requirements, and applicable security standards. • Maintain endpoint security posture, reporting, documentation, and compliance dashboards. • Continuously improve endpoint security controls to protect customer information and critical contact center systems. Duties and Responsibilities A- Minimum required Accountabilities for this role • Engineering / Computer Graduate with 3-5 years of Information / Cyber Security Experience B- Additional Accountabilities pertaining to the role • Relevant Security Certifications like CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have) Key Decisions / Dimensions • Decide appropriate endpoint security controls and configurations. • Prioritize and remediate critical endpoint vulnerabilities. • Determine actions for malware, EDR, and security alerts. • Approve or recommend security exceptions based on risk. • Decide when to isolate or block compromised endpoints. • Prioritize security incidents for escalation and response. • Ensure security controls do not impact critical contact center operations. Major Challenges • Protect endpoints against malware, ransomware, and cyber threats. • Ensure timely patching and vulnerability remediation. • Maintain endpoint security without impacting business operations. • Monitor and respond to EDR/Antivirus alerts and incidents. • Control unauthorized applications, USB devices, and access. • Maintain endpoint compliance and security hardening. • Minimize security risks while supporting contact center productivity. Required Qualifications and Experience a) Qualifications • Engineering/Computer Graduates with relevant security experience of 3-5years • Work Experience • 3–5 years of experience in Endpoint Security / Cybersecurity. • Hands-on experience with EDR, Antivirus, Endpoint Protection, and Device Control solutions. • Experience in monitoring and investigating endpoint security alerts and incidents. • Experience with Microsoft Defender, CrowdStrike, SentinelOne, Symantec, or similar tools. • Knowledge of endpoint hardening, patch management, vulnerability remediation, and security compliance. • Experience in incident response, threat investigation, and endpoint isolation/remediation. • Experience in managing security policies, exclusions, and exceptions. • Good understanding of Windows endpoints, Active Directory, networking, and security best practices.