Description • Installation & Activation: • Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts. • Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs). • Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices. • Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations. • Troubleshooting & Maintenance: • Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks. • Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers). • Conduct preventative maintenance on installed equipment and network infrastructure as needed. • Respond to service calls efficiently, prioritizing customer satisfaction. • Customer Service & Education: • Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features. • Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently. • Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally. • Documentation & Reporting: • Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports. • Maintain accurate inventory of tools, equipment, and company vehicles. • Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling. • Safety & Compliance: • Adhere strictly to all company safety policies and procedures. • Ensure all installations comply with local codes, industry standards, and company specifications. KPIs • High school diploma or equivalent preferred. • Networking, telecommunications, or construction experience preferred. • Knowledge of fiber, networking equipment, and structured cabling. • Ability to read project drawings and schematics. • Strong troubleshooting skills. • Ability to travel and work on project sites. • Valid driver's license. Requirements • Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching). • Familiarity with common hand tools and power tools used in installations. • Ability to read and interpret basic schematics, wiring diagrams, and technical manuals. • Comfortable working with ladders, at heights, and in various outdoor weather conditions. • Ability to lift and carry up to 75 lbs. • Ability to climb ladders and work at heights (e.g., on rooftops, utility poles). • Ability to work in confined spaces, attics, and crawl spaces. • Capable of performing tasks requiring bending, kneeling, crouching, and reaching. • Strong problem-solving skills and attention to detail. • Excellent verbal communication and interpersonal skills. • Ability to work independently with minimal supervision and manage time effectively. • Willing to work weekends.