Description Position Overview Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian. This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences. Key Responsibilities Guest Experience & Service Excellence • Deliver warm, personalized, and anticipatory service to every guest • Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere • Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings • Read guest cues and tailor service style accordingly (efficient vs. leisurely dining) • Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction Food & Beverage Execution • Accurately take and enter orders into the POS system with attention to detail • Serve food and beverages in a timely and polished manner • Maintain full knowledge of menu items, ingredients, allergens, and preparation methods • Uphold all sequence-of-service standards and timing expectations • Ensure proper table maintenance, including clearing, resetting, and overall cleanliness Sales & Revenue Enhancement • Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience • Promote high-margin items such as specialty coffee, wine, and add-ons • Support achievement of restaurant revenue and guest check average goals Operational Excellence • Maintain cleanliness and organization of the dining area, service stations, and POS areas • Follow all health, safety, and sanitation standards in accordance with local regulations • Collaborate with kitchen, bar, and support teams to ensure seamless service flow • Complete opening, running, and closing side work as assigned Brand & Culture Alignment • Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity • Contribute to a positive, team-oriented culture focused on excellence and accountability • Participate in ongoing training, menu tastings, and service development Qualifications • 1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred • Strong knowledge of food, coffee, and beverage service (wine knowledge a plus) • Experience with POS systems (e.g., Toast, Micros, or similar) • Exceptional communication and interpersonal skills • Ability to multitask and remain composed in a fast-paced environment • Strong attention to detail and service standards • Must meet minimum age requirements to serve alcohol (21+ in California) Core Competencies • Guest-Centered Service • Communication & Engagement • Attention to Detail • Sales & Upselling Ability • Team Collaboration • Adaptability & Efficiency Physical Requirements • Ability to stand and walk for extended periods • Ability to lift and carry trays up to 30 lbs • Frequent bending, reaching, and movement throughout the restaurant Why Goat Tree | Hotel Californian Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle.