Description The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers. Duties/Responsibilities: • Answers incoming phone calls, providing exceptional customer service targeting one call resolution. • Welcomes and assists customers, visitors and vendors. • Retrieves information as requested from operating system, email, and company ticketing system. • Responds to and resolves administrative inquiries and questions from employees, internal departments and customers. • Reviews and communicates with customers on outstanding balances in effort to collect monies. • Communicates with Administrative Supervisor and other Management any concerns or issues. • Request and apply payments to customer accounts in real time. • Performs other duties as assigned. Requirements Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Proficient in Microsoft Office Suite or related software. • Excellent organizational skills and attention to detail. • Basic understanding of clerical procedures and systems such as recordkeeping and filing. • Ability to work independently. Education and Experience: • Associate’s degree preferred. • Bachelor’s degree a plus. • Three to five years of experience in an administrative role. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times.