Description Primary Responsibilities Clinic Operations & Administration • Serve as backup to open and close the clinic each day. • Ensure audiology equipment and computers are on and ready for patient use. • Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow. • Answer phones, schedule appointments, and support administrative processes as needed. • Manage clinic supply inventory and prepare required reports (daily, weekly, monthly). • Join daily huddles and participate in regular staff meetings. • Ensure compliance with HIPAA and all clinic policies. Patient Care Support • Prepare exam rooms and assist with patient intake. • Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained. • Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling. • Assist patients and PCC with exchanges, returns, and follow-up questions. • Coordinate with ENT groups for impressions and follow-ups related to Earlens devices. • Send PCP reports daily and, when required, hand-deliver physician reports. Requirements Earlens Device Management • Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines. • Receive devices, prepare them for fitting, and verify functionality. • Perform verification and validation of Earlens devices prior to patient use. Marketing & Outreach • Support grassroots marketing efforts, including physician and community education programs. • Assist with outbound calls to prospective patients and the preparation of marketing materials. Professional Development & Compliance • Maintain all required certifications. • Participate in continuing education and conferences as assigned (some travel required). • Enroll in an audiology technician program (tuition covered by VHC). ________________________________________ Knowledge & Skills • Self-starter who works independently and takes ownership of tasks. • Strong verbal and written communication skills in a multicultural environment. • Proactive communicator who shares important updates before they become urgent. • Effective problem-solver, able to adapt to interruptions. • Patient-centered, respectful, and professional in all interactions. • Team-oriented with a positive, “can-do” attitude. • Detail-oriented and organized, with strong planning skills. • Commitment to ethical conduct with patients, coworkers, vendors, and partners. • Interest in personal and professional growth. ________________________________________ Education & Experience • High school diploma or equivalent required; Medical Assistant certificate or similar preferred. • 2+ years of experience in a busy medical clinic or business environment. • Audiology clinic experience a plus, but not required. • Competency with EMR software (such as Counsel Ear).