About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company’s continued growth. Position Overview We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills. Key Responsibilities • Serve as the first point of contact for incoming calls, emails, and customer inquiries. • Schedule appointments, manage calendars, and confirm customer consultations. • Provide administrative support to project managers, sales staff, and leadership. • Update and maintain files, CRM systems, and project documentation. • Track and process incoming leads, ensuring proper handoff to sales teams. • Participate at local home shows to represent our company, educate customers, and set appointments. • Support warehouse office operations with ordering supplies and coordinating deliveries. • Ensure professional, timely, and courteous communication with clients and partners. Qualifications • 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus). • Strong organizational skills with attention to detail. • Proficient in Microsoft Office, Google Workspace, and CRM/project management systems. • Excellent phone and email communication skills. • Ability to prioritize and manage multiple tasks in a deadline-driven environment. • Positive attitude and team-oriented mindset.