Description Duties and Responsibilities: • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. • Answers phone calls, providing price quotes and other information. • Provides high level of service to internal and external customers. • Pulls and fills orders from stock. • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. • Locates out-of-stock parts from outside source and submits an emergency order, if necessary. • Follows up on back-ordered parts. • Makes sure all internal requests for parts are billed on service repair order. • Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified. • Keeps orderly records of all repair orders, invoices and special-order parts. • Keeps front and rear counter areas clean and uncluttered. • Participates in all training programs that are made available. • Keeps current on new products and product updates. • Participates with the parts manager in maintaining a lost sales tracking program. • Maintains professional appearance. • Other tasks as assigned. Requirements Qualifications: • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Working Conditions: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop. Compensation: • $25 - $30 Depending on Experience