The Account Manager will manage a high-volume portfolio of customers across North America. This role is responsible for driving renewals, upsell, and cross-sell opportunities while ensuring strong customer engagement and retention. The ideal candidate is a proactive, customer-focused professional who thrives in a fast-paced environment and can execute scalable motions to deliver measurable value to customers. Key Responsibilities Portfolio Management & Customer Engagement • Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health. • Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction. • Conduct regular outreach to identify growth opportunities and mitigate churn risk. Revenue Growth & Retention • Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts. • Maintain accurate forecasting and pipeline management in CRM systems. • Partner with Customer Success to ensure seamless onboarding and ongoing product utilization. Operational Excellence • Adhere to sales process discipline, CRM hygiene, and account governance best practices. • Leverage data and insights to prioritize outreach and improve efficiency. • Participate in continuous improvement initiatives to enhance inside sales scalability. Cross-Functional Collaboration • Work closely with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives. • Represent the voice of customers internally to inform product enhancements and service offerings. Qualifications Required Experience • 3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software. • Proven success managing high-volume, lower ARR portfolios with recurring revenue models. • Track record of meeting or exceeding revenue and retention goals. • Strong communication and relationship-building skills. • Experience using Salesforce or similar CRM platforms. Preferred Qualifications • Background in asset management, facilities, operations, or real estate-focused software a plus. • Familiarity with inside sales motions and scalable account management practices.