Key Responsibilities: • Responsible for routing/ optimizing of trips, OTA and OTD • Responsible for the on time closure of complaints/escalations. • Interacting with employees and team leads for any kind of communication / feedback regarding Transport. • Overlook for compliance management of all types of documents of vendor, drivers and vehicle • Putting efforts in order to continuously improve upon the efficiency in terms of cost control & reduction • Regular meeting with Operations for enhanced CSAT • Actively participating in Transport Software Fleet star and Mobile app feature enhancement • Contribution in Budget forecasting • Managing Internal & external Audits • Meeting timelines with quality deliverable • Enhanced Customer satisfaction through ESAT scores • Cost saving through feasible techniques Qualifications & Experience: • Bachelor’s degree in Business Administration, MBA preferred. • 8+ years of experience in corporate transport management, with at least 3 years in a leadership role. • Strong knowledge of MS Tools, Familiarity with transportation management systems (TMS), logistics software, and other administrative tools • Proven experience in transportation management or a similar role • Strong knowledge of local traffic laws, transportation regulations, and road safety standards. • Excellent leadership and people management skills. • Proficiency in route planning and logistics software. • Strong analytical and problem-solving abilities. • Proven experience in vendor negotiation and contract management. • Excellent communication, leadership, and problem-solving skills. • Ability to work under pressure and manage multiple priorities.