Key Responsibilities: • Achieve targeted productivity and quality standards for Container Freight Station (CFS) operations. • Implement and monitor cost control strategies and operational procedures. • Liaise with customer representatives to ensure high levels of satisfaction and service delivery. • Supervise carting, stuffing, de-stuffing, and loading activities in line with documentation and client requirements. • Ensure timely placement of import containers prior to customs inspection as per customer requests. • Enforce adherence to safety protocols in accordance with established SOPs and Risk Assessments (RAs). • Coordinate with Warehouse In-Charge and contractors to achieve operational and team objectives. • Ensure compliance with Quality, Health, Safety, Environment (QHSE), and supply chain security standards. • Oversee proper placement and handling of empty containers for stuffing and de-stuffing operations. • Ensure hazardous cargo is handled safely and stored only in designated areas. • Report any cargo damage at the time of arrival to customers promptly via phone and email. • Coordinate with surveyors, checkers, and vendor supervisors to ensure quality service delivery. Required Skills & Qualifications: • Basic knowledge of CFS (Container Freight Station) operations, including documentation and cargo handling processes. • Proficiency in computer applications such as MS Office (Excel, Word, Outlook) and warehouse/logistics management systems. • Good communication and coordination skills. • Strong attention to detail and adherence to safety standards. • Ability to work in a fast-paced operational environment. • Achieve and maintain targeted CFS productivity and quality standards. • Implement cost-saving strategies and procedures to optimize operations. • Act as the primary point of contact for customer representatives, ensuring their satisfaction and resolving any issues. • Supervise carting, stuffing, and de-stuffing processes, ensuring compliance with documents and client requirements. • Ensure import containers are placed for customs inspection as per customer requests. • Enforce safety precautions as per standard operating procedures (SOPs) and relevant regulations. • Coordinate with the Warehouse In-charge and contractors to achieve team goals and maintain efficient operations. • Comply with MICT's quality, health, safety, environment, and supply chain security management systems. • Ensure proper placement and handling of empty containers for stuffing and de-stuffing. • Report any damages to cargo upon arrival to customers promptly, both verbally and in writing. • Basic computer knowledge and proficiency in MS Office are essential. • Prior experience in warehouse operations, logistics, or a related field is preferred. • Excellent communication and interpersonal skills for effective customer liaison. • Ability to work independently and manage a team to achieve operational goals. • Strong organizational skills and attention to detail for accurate record-keeping and process management. • Knowledge of safety protocols and regulations in warehouse environments. • Familiarity with quality control procedures and the ability to coordinate with surveyors and checkers. • Willingness to work in a fast-paced, dynamic warehouse environment. • Flexibility to adapt to changing operational needs and priorities. • A proactive and solution-oriented approach to problem-solving.