Part-time 48 hrs/2 weeks Weekends preferred General Summary Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Duties and Responsibilities Essential Functions: • Answers telephones, routes callers, takes messages and provides routine information to callers. • Greets and registers patients in accordance with established policies and procedures. • Schedules patient appointments within established parameters. • Performs various duties for effective check-in and check-out of patients. • Prepares schedules and encounter forms for daily visits. • Handles walk in patients in the appropriate manner. • Ensures that Race, Ethnicity and Language is documented as appropriate. • Processes patient charge and collects copays and deductibles. • Performs various tasks related to end of day batch control, cash drawer etc. • Enters and/or retrieves data from established computer files. • Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. • Processes requests for patient information according to policies and procedures, including record copy service and form tracking. • Researches billing questions and problems for patients with centralized billing service. • Types various notes, letters, memos and reports, as needed. Proofs materials for errors. • Complies with all HIPAA rules and regulations. • Processes mail including scanning and tasking if applicable. Common Expectations: • Maintains established policies and procedures, objectives, quality assessment and safety standards. • Complies with missed appointment policy (Admin 104). • Supports Quality initiatives as determined by individual clinic site. • Completes required education and competencies in a timely manner. • Processes mail including scanning and tasking if applicable. • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. • Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: • Certificate Program Professional Medical, Administrative or Business School Required or • High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: • Less than 1 year Relevant experience Required Courses and Training: • Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: • Excellent interpersonal/communications skills. • Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. • Computer skills to include typing. Benefits Offered: • Comprehensive health benefits • Retirement savings plan • Paid time off (PTO) • Education assistance • Financial education and support, including DailyPay • Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)