This position will be located in York, PA. Full-time (80 hours biweekly) Monday through Friday, 7:30am-4:00pm Weekend and holiday rotation Department Summary WellSpan VNA Home Care services 5 counties throughout Central Pa. Our average daily census is 900 patients. Care is provided to those 18 years and older in their homes. Services provided include nursing, physical therapy, occupational therapy, home health aides, social workers, and nutritionist services. We specialize in infusion therapy, wound and ostomy care, LVAD's, and lymphedema. General Summary Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff and provides assistance and guidance as needed. Also performs the functions as a scheduler as needed. Duties and Responsibilities Remote Work Capable Essential Functions: • Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff. • Assists Scheduling leadership with data collection and reports as needed. • Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned. • Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately. • Schedules appropriate appointment within established parameters by determining the needs of the patient. • Answers telephones, routes callers, takes messages, and provides routine information to callers. • Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system. • Provides guidance and support at time of initial telephone contact with patients and schedules initial visit. • Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Common Expectations: • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. • Maintains professional growth and development • Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards. • Keeps up to date with technology and applies knowledge to the job. • Operates standard office machines and equipment such as computers, calculators, and photocopiers. Qualifications Minimum Education: • High School Diploma or GED Required • Bachelors Degree Preferred Work Experience: • 1 year Telephone management experience. Required • Less than 1 year Behavioral Health/Human Services experience. Preferred • Less than 1 year Experience in insurance knowledge. Preferred • Less than 1 year Experience in Health-related and/or behavioral health. Preferred Licenses: • Basic Life Support Upon Hire Required Courses and Training: • For Behavioral Health: Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire (Confidentiality Training, HIV Training, STD/Hepatitis/TB Training). within 2 years Required • Medical Terminology Upon Hire Preferred Knowledge, Skills, and Abilities: • Excellent human relations and oral/written communication skills. • Analytical abilities. • Computer and keyboard skills. • Community services and/or other physician support systems. • Knowledge of EPIC. • Knowledge of insurance. • Ability to work independently. • For Behavioral Health: Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation. Benefits Offered: • Comprehensive health benefits • Retirement savings plan • Paid time off (PTO) • Education assistance • Financial education and support, including DailyPay • Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)