Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in JP Morgan Access Administration, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Client Administration encompasses the setup, maintenance, and governance of a client’s product and account onboarding. User Administration includes defining and assigning user permissions that determine what actions each user can perform, managing account-level access and configuring limits and controls that enforce segregation of duties. The domain sits at the intersection of security and client experience. A well-designed administration experience empowers clients to confidently set up and govern their organization's activity while minimizing friction, reducing risk exposure, and ensuring adherence to policies and controls. Job responsibilities • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery • Considers and plans for upstream and downstream implications of new product features on the overall product experience • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle • Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills • 3+ years of experience or equivalent expertise in product management or a relevant domain area • Proficient knowledge of the product development life cycle • Experience in product life cycle activities including discovery and requirements definition • Developing knowledge of data analytics and data literacy Preferred qualifications, capabilities, and skills • Experience in developing product strategy and vision that delivers value to customers • Self-starter; you are motivated by figuring out what needs to be done—and then doing it