Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We’re looking for a full-time Quality Assurance Auditor to join our team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail. Full-time Schedule: Monday – Friday, 10:00 am - 6:30 pm. Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles. ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform initial check and approval sign-off of new jobs using an internal checklist. • Perform random and frequent quality control checks on work in progress throughout shift. • Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts. • Accurately log disposition of any postage errors for reconciliation purposes. • Confirm that work order packages have necessary documentation completed prior to the reconciliation process. • Identify and recommend improvements to procedures and processes. • Assist Client Services and Accounting departments with questions or issues relating to specific work orders. • Process mail piece fixes daily by replacing damaged statements with reprinted statements. • Communicate all issues to QA Supervisor in a timely manner. • Assist the Mail Services team with production as needed or requested • In addition to regualar schedule, additional hours (overtime) will be required on an as needed basis to support business operations. This may include working a longer daily schedule or working on weekends. By accepting this position, it is with the understanding that you will be available to work on the weekends, unless there is a medically documented restriction in accordance with federal, state or local law. Requirements EDUCATION, EXPERIENCE & SKILLS • High School Diploma or equivalent required. • Strong time management, attention to detail and organization skills. • Prior experience in a fast-paced production environment is Preferred. • Prior experience that required focus on searching for and resolving errors quickly is a plus. PHYSICAL REQUIREMENTS Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments. Benefits Why Join Us? • Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future. • Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families. Benefits include: • 401(k) & Roth + Employee Stock Ownership Plan • Medical, Dental, Vision & Life Insurance • Vacation, sick leave and paid holidays – including your birthday! • Employee Assistance & Care Programs • Additional perks & employee award programs All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran. Ready to grow with us? Apply today! Hiring Pay Range: $22 - 23.50 per hour