Description Job Title: Customer Service Representative Reports To: Operations Manager Position Type: Full Time Non-Exempt Schedule: 1st Shift- 7am to 5:30pm - Tues - Fri Pay Rate: $20.50 per hour + $1.50 shift differential when applicable Purpose of PositionTo ensure that all customers receive a timely, accurate and customized invoice Values and Business Practices • Customer First – We deliver on what we promise to our customers with a positive attitude • We treat everybody with respect and dignity • We operate with high business ethics • We are a good corporate citizen • We value our professional relationships • We strive to have a “Continuous Improvement Culture” • We are committed to the safety of our employees and our equipment/facilities Company Expectations: Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success. Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others. Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time. Follows directions: Follows all written and verbal instructions provided by management, project leader, etc… Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Position Competency • The understanding of invoicing and billing processes and procedures. • Working knowledge of Microsoft Word Suite and ability to learn WMS. • The ability to provide administrative support. Position Expectations Customer Invoicing and Billing • Month end invoicing to be completed within 5 business days of EOM or directed by customer. • Speed should never compromise accuracy. • Monitor and record external invoice errors on Clerical Error Spreadsheet. • Suggest ways to improve the accuracy and efficiencies of invoicing. • Ensure invoices are updated accurately with price changes based on contracts or addendum's. • Process daily invoicing accurately for Value Add and Transportation (if applicable). • Process billing according to customer billing procedures. • Meet customer based periods by ensuring all billings is complete by set deadline. • Keep customer files current. Back Up/Main Office Responsibilities • Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle. • Cross-train on other customer invoice processing to provide account converge when needed. Administrative Support • Provide administrative support to management team as needed. • Maintain a secure, well organized area free from clutter with information easily accessible to others. • Understand the functionality of Warehouse Management System and Transportation Management System. Customer Communication • Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits. These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution. Customer Service Representative