Description At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection. We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values. Key Responsibilities Front Desk & Guest Experience • Greet every guest and member with warmth, enthusiasm, and genuine hospitality. • Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail. • Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly. • Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized. • Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready. • Resolve guest billing questions and service issues with professionalism and empathy. Membership & Community Engagement • Educate guests and prospective members on Gravity Haus Membership and its benefits. • Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events. • Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay. • Build connections with guests and members that foster loyalty and long-term relationships. • Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events. Operational Excellence • Maintain a tidy, organized, and welcoming front desk and lobby area. • Manage daily communications with other departments using internal software tools. • Support room assignments, daily board updates, and special project coordination. • Ensure guest data, billing, and inventory records are accurate and up to date. • Participate in regular team meetings and contribute ideas for improving operations and service standards. • Maintain compliance with all safety, cleanliness, and sustainability standards. What We’re Looking For • 1+ year of experience in hospitality or customer service (hotel experience preferred). • Excellent verbal and written communication skills; bilingual (English/Spanish) a plus. • Strong organizational skills and attention to detail. • Ability to multitask and remain calm in a fast-paced, guest-facing environment. • A collaborative spirit and willingness to jump in wherever needed. • Comfort using hospitality systems (PMS, OpenTable, Slack, or similar). • A passion for the outdoors, wellness, and a sustainable lifestyle. Physical Requirements • Ability to stand for extended periods. • Ability to lift up to 50 lbs occasionally. • Flexibility to work weekends, holidays, and varying shifts as needed. About Gravity Haus Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: • Keep Growing • Bring Others Along • Create Powerful Moments • Be “All-In” + Go the Distance • Make it Better than You Found It We’re looking for team members who share these values and want to make a meaningful impact in both their work and community. What We Can Offer You When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.