• Restaurant Operations: • Oversee daily operations to ensure the restaurant runs smoothly and efficiently. • Ensure food preparation, presentation, and service meet Sbarro's standards for quality, taste, and consistency. • Monitor inventory levels and manage ordering to ensure stock is sufficient but not excessive. • Maintain cleanliness and safety standards throughout the restaurant, ensuring compliance with health and safety regulations. • Staff Leadership & Development: • Hire, train, and onboard staff members, ensuring they are knowledgeable about the brand and their roles. • Provide ongoing coaching and feedback to improve staff performance and ensure high standards of service. • Create staff schedules that ensure adequate coverage while controlling labor costs. • Lead by example, promoting a positive, customer-focused work environment. • Conduct performance reviews and provide opportunities for staff development and growth. • Customer Service: • Ensure exceptional customer service, handling complaints and issues promptly and professionally. • Create a welcoming and friendly atmosphere, making sure that each guest has a positive dining experience. • Implement strategies to increase customer satisfaction and encourage repeat business. • Financial Management: • Oversee the restaurant’s financial operations, including managing the budget, food and labor costs, and other operational expenses. • Prepare and analyze sales reports and financial statements to track performance and identify areas for improvement. • Implement cost-control measures to ensure profitability without compromising food quality or service. • Ensure accuracy in cash handling, deposits, and financial transactions. • Marketing & Promotion: • Work with the district or area manager to implement marketing initiatives to drive traffic to the restaurant. • Promote in-store promotions, special events, and local outreach efforts to increase brand visibility. • Ensure the restaurant’s social media presence is maintained and that online reviews and feedback are responded to in a timely manner. • Compliance & Safety: • Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health codes, and labor laws. • Conduct regular inspections to ensure the restaurant meets all safety and sanitation standards. • Train staff on food safety, cleanliness, and workplace safety procedures. • Vendor and Supplier Management: • Build and maintain relationships with vendors to ensure the timely delivery of supplies and ingredients. • Monitor inventory levels and place orders for food, beverages, and supplies as needed. • Negotiate pricing and delivery schedules with suppliers to keep costs within budget. • Administrative Duties: • Manage payroll, scheduling, and administrative paperwork. • Prepare and submit necessary reports to the district or area manager, including sales, inventory, and staffing. • Handle day-to-day administrative tasks, such as processing invoices and handling customer inquiries. Requirements • Proven experience as a General Manager or in a similar leadership role within the restaurant industry, preferably in quick-service or fast-casual settings. • Strong leadership and team management skills, with the ability to motivate and develop staff. • Excellent communication and customer service skills. • Strong financial acumen with experience in budgeting, cost control, and financial reporting. • Knowledge of food safety standards, health regulations, and operational procedures. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Flexibility to work evenings, weekends, and holidays as required. Preferred Qualifications: • Previous experience managing a Sbarro location or similar pizza/Italian restaurant. • Familiarity with point-of-sale (POS) systems and restaurant management software. • Ability to handle high-pressure situations and resolve conflicts effectively. • #LI-DNI