Paxon is looking for a Client Success Manager (CSM) with 3PL and/or Fulfillment experience. This is an opportunity to focus on building long-term relationships with clients to create a positive customer experience. Responsibilities: • Own the client experience of Key Accounts from day 1, being a growth partner and an effective problem-solving resource to support the clients’ long-term goals • Serve as the primary point of contact for all clients’ inquiries and needs • Analyze customer feedback to identify areas for improvement, communicate with internal teams to resolve any issues, and ensure successful implementation of new activities and projects • Maintain accurate client records, keeping track of any contract updates and renewals • Assess customers’ goals and recommend appropriate services as needed, ensuring that each client is getting the ideal suite of services for their unique needs • Leverage a deep understanding of the technical aspects of our WMS to find solutions to customer needs and improve overall customer experience • Learn and understand Standard Operating Procedures for all account-related activities • Conduct weekly, quarterly and annual business reviews to customers are kept-up-to-date on our services, issues are resolved proactively and customer KPIs are met. • Supervise the work of client service representatives . Knowledge, Skills, Abilities: Knowledge Of: • Business and financial implications of decisions that are made Skilled In: • Be a self- initiator and problem solver • Superb written and verbal communication and interpersonal skills • Thoroughness and exceptional attention to detail • Excellent time management and organizational skills • Ability to effectively manage and prioritize multiple competing deadlines • Ability to work in a fast-paced environment and under pressure • Applying problem solving techniques and project management methods to maintain strong client relationships • Customer Liaison, Customer Satisfaction, and Customer Service skills Ability To: • Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions • Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments • Understand business and financial implications of decision • Align work with strategic goals Selective Preference: The ideal candidate will have 3 to 5 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment