Key Responsibilities Incident & Problem Management • Lead major incident (MI) bridges and restore service with minimum business impact. • Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. • Own technical RCAs, drive long‑term and systemic remediation. • Identify recurring failure patterns and risks. Reliability Engineering • Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. • Tune JVM parameters, analyze thread/heap dumps, and improve performance. • Influence application architecture for fault tolerance, scalability, and recoverability. • Validate DR readiness, failover behavior, and resilience testing outcomes. Change, Release & Risk • Provide technical approval and risk assessment for high-risk changes. • Enforce operational readiness for new apps and major releases. • Ensure changes meet audit, compliance, and regulatory expectations. Automation, Monitoring & Observability • Build advanced automation using Shell/Python/PowerShell. • Develop frameworks for health validation, automated recovery, and compliance checks. • Define observability standards; optimize alerts and improve MTTR. Leadership & Mentorship • Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. • Act as a trusted technical advisor to stakeholders and leadership. Skills & Qualifications Technical (Mandatory) • Strong knowledge of application architecture, distributed systems, and middleware. • Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. • .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning. • Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS). • Advanced SQL and understanding of databases; Autosys (or equivalent scheduler). • Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus. Reliability & Operations • Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering. • Experience in regulated production environments. Soft Skills • Strong technical leadership and decision‑making. • Clear communication during high‑pressure incidents. • Ownership mindset and business awareness. Experience & Education • 7–12+ years in Application Reliability, Production Support, SRE, or platform operations. • Bachelor’s degree in Computer Science/Engineering or equivalent. • ITIL, cloud, or industry certifications (preferred). • Banking/financial domain experience (preferred). Working Conditions • On‑call and after‑hours support as required. • Fast‑paced environment with multiple priorities. • Hybrid working model