CUSTOMER SERVICE REPRESENTATIVE Danvers, MA – Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? • Extensive benefits including 100% paid insurance options • Matched 401(k) options • Employee & family fuel discounts for your home • State of the art Training Center • 3.5 Weeks paid time off + 7 paid holidays • Veteran’s Day paid holiday for active military and veterans • Opportunity for growth • Complimentary coffee, snacks, and Thanksgiving turkey • Shortened summer hours – full pay, shorter days • Wellness reimbursement (gym, exercise classes, and more) • Tuition reimbursement • Additional voluntary benefits • Pet insurance About this opportunity This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. The anticipated pay range for this position is $21.50-$24.00 per hour. What your role will look like • Accurately and appropriately manage and respond to customer questions, concerns and inquiries • Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support • Timely and accurate managing of the service and delivery call scheduling and dispatching. • Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction • Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts • Filing of customer documentation in appropriate folders • Other duties as assigned What you’ll bring to this role • Education: Minimum of high school diploma or GED equivalent • Experience operating a multi-line/function phone system • Must possess general knowledge of applicable codes to assist technicians Apply now to heat up your career at Eastern!