CLIENT SERVICES DISPATCHER We are seeking a detail-oriented and dependable Client Services Dispatcher to join our team. This dual-function role supports both client services and lab dispatch operations to ensure exceptional service delivery and workflow coordination. The ideal candidate will have strong communication and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. RESPONSIBILITIES • Client Services Support • Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner. • Take ownership of customer issues and utilize resources to resolve them promptly. • Maintain thorough knowledge of internal systems related to lab sample collection and processing. • Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI). • Maintain critical call lists, standing orders, and discharge orders. • Assist with monthly facility reports. • Intake and process STAT calls. • Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed. • Support daily administrative tasks and internal reporting projects. • Laboratory Dispatch Operations • Ensure all orders are dispatched, completed, and processed according to policies. • Review, organize, and assign orders efficiently based on technician schedules and coverage areas. • Track assignments and follow up on all dispatched orders throughout the shift. • Prepare daily work assignments for multiple technicians and manage updates as needed. • Coordinate with Management, Laboratory, and Courier services. • Document shift-related issues and resolutions thoroughly. • Troubleshoot and resolve unexpected problems in real-time. • Escalate unresolved or complex issues to the Manager. • Communicate potential or current client concerns with the Sales team and Managers, providing suggestions for resolution. • Represent PHS laboratory services with professionalism, knowledge, and a helpful demeanor. • Perform other job-related duties as assigned by management. REQUIREMENTS • High school diploma required. • Minimum of 1 year of lab dispatch experience required. • At least 1 year of customer service experience preferred. • Ability to analyze technician and client locations to optimize service routes. • Strong multitasking and organizational skills. • Capable of managing high call volumes across departments. • Can-do attitude with independent problem-solving abilities. • Effective written and verbal communication skills. • Proficiency in Microsoft Office and ability to learn new systems. • Comfortable working autonomously. • Ability to sit for extended periods of time. PHYSICAL AND MENTAL REQUIREMENTS • Ability to remain seated and focused during long shifts. • Strong attention to detail, organization, and multitasking ability. • Ability to adapt to changing priorities and fast-paced workflows. We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected]. Tuesday/Wednesday/Thursday 3AM-7AM & Sat 9AM-9PM, Sunday 6AM-6PM