Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused Sales Assistant – Client Relations to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development. A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients. This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field. This is a full-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office. Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications. \n Responsibilities Client Outreach & Appointment Setting • Make daily outbound calls to current, dormant, less-active, and prospective clients • Reconnect with established clients and help identify opportunities for future appointments • Schedule appointments and support consistent client follow-up • Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals • Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges • Take ownership of follow-up and help ensure opportunities do not fall through the cracks Client Relations • Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence • Provide follow-up regarding appointments, order status, promotions, and delivery scheduling • Help maintain regular communication with a broad and established client base • Build rapport with clients and represent Tom James in a polished, professional manner Sales & Field Support • Assist with appointment preparation and post-appointment follow-up • Accompany the Sales Professional on selected client visits as needed • Help coordinate client meetings and scheduling • Pick up and deliver client items as requested • Represent Tom James professionally when interacting with clients in the field Office Support • Deliver garments to and from the tailor • Complete bank deposits as needed • Maintain accurate client and activity information • Assist with other office and sales-support responsibilities as needed Qualifications and Attributes Qualifications • Comfortable making outbound calls and initiating conversations with clients • Strong phone presence and professional communication skills • Able to work independently, prioritize responsibilities, and follow through without close supervision • Strong organizational skills and attention to detail • Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional • Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn • Able to quickly learn and use new technology and proprietary computer systems • Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred • Valid driver's license required • Ability to bend and lift up to 30 lbs. The Person Who Will Thrive in This Role You may be a strong fit if you are someone who: • Is naturally proactive rather than waiting to be told what to do • Enjoys talking with people and building professional relationships • Is comfortable making a high volume of outbound calls • Can work independently and stay productive when working on your own • Knows when to take initiative and when to ask questions • Is persistent and comfortable following up • Communicates clearly and keeps others informed • Can manage multiple priorities and keep details organized • Takes pride in helping a successful sales professional grow and serve his client base This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office. Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications. \n $25 - $27 biweekly \n