Join Community Medical Group Community Medical Group is seeking a friendly, professional, and customer-focused Front Office Medical Receptionist to join our team. As a Front Office Medical Receptionist, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment. Benefits Eligible employees receive a comprehensive benefits package that includes: • 17 days of paid time off • 11 paid holidays and one floating holiday • Medical, dental, and vision coverage through UnitedHealthcare • 401(k) retirement plan with company match • Company-paid life insurance • Opportunities for professional growth Key Responsibilities • Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner • Answer and direct telephone calls while assisting with patient inquiries and requests • Complete new patient registration and accurately enter demographic information into the electronic health record system • Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records • Conduct patient check-in and check-out processes efficiently and accurately • Schedule, confirm, and manage patient appointments • Collect co-payments and self-pay balances while maintaining accurate financial records • Document patient messages, requests, and concerns according to established procedures • Receive, scan, route, and process incoming documentation and correspondence • Assist with forms, referrals, medical records requests, and other patient-related documentation • Maintain efficient patient flow and help minimize wait times throughout the day • Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks • Ensure compliance with HIPAA, OSHA, and company policies and procedures • Perform additional duties as assigned Qualifications • Previous experience in a healthcare front office, medical office, or clerical role preferred • Proficiency with Microsoft Office applications required • Experience with Electronic Health Records (EHR) preferred • Strong customer service and interpersonal skills • Excellent verbal and written communication abilities • Ability to understand and utilize medical terminology • Strong organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced environment • Experience processing payments and using credit card terminals preferred • Ability to build positive working relationships with patients, providers, and team members • Bilingual in English and Spanish or English and Creole preferred