As a Medical Assistant, I report to the Practice Manager. The role of MA assumes responsibility for insurance authorizations and backup support for both the front desk and clinical team members. As the MA, I make guest service and conveying a positive image a core part of my daily work. Lead Outcomes • I work with a Provider as a clinical team and support them in guest care. • I work with guests to answer questions, provide reassurance and show empathy at all times. • I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner. • I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance. Core Responsibilities • I am able to apply DME and prepare for in-office procedures. • I prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable. • I assist with documentation in the medical record. • I complete all chart prep. • I send/receive medical records. • I obtain lab/x-ray reports, hospital notes, referral information. • I am able to check-in guests and collect demographic information, verify insurance coverage and collect copays. • I provide support for front desk duties and all DOC office team members. I exemplify the following competencies • My leadership is proactive. • My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled. • I use active listening skills. • I maintain composure in stressful situations. • I exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team. • I support the team that I work with. • I am flexible and adaptable. • I am able to lift up to 50lbs. • I am proficient in computer skills.