Front Desk Coordinator Joint Ventures LLC – The Joint Chiropractic Job Summary The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care. Key Responsibilities Patient Experience & Front Desk Operations • Greet all members and patients with a warm, professional, and engaging demeanor • Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon) • Maintain smooth patient flow to support both new patients and established visits • Answer phones, schedule appointments, and assist with patient inquiries • Assist patients with completing required forms and onboarding processes • Ensure all patient interactions reflect a high level of service and professionalism Sales & Membership Growth • Confidently present and sell Wellness Plans, packages, and promotions • Educate patients on the benefits of chiropractic care and ongoing wellness • Re-engage inactive members and support retention efforts • Meet or exceed individual and clinic sales goals • Accurately apply promotions and ensure compliance with company policies • Maintain strong product and promotion knowledge at all times Clinic Operations & Compliance • Perform daily operational tasks including: • Transaction processing and account management • Inventory monitoring and ordering processes • Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.) • Ensure clinic cleanliness, organization, and readiness at all times • Follow all company policies, procedures, and compliance standards • Communicate patient concerns, feedback, or incidents to leadership appropriately Team Collaboration & Culture • Support clinic and regional goals through teamwork and accountability • Build and maintain positive, respectful relationships with team members • Contribute to a positive, high-energy clinic culture aligned with JV standards • Participate in team meetings, trainings, and development opportunities • Accept and apply constructive feedback as a tool for growth Marketing & Community Engagement • Support local marketing initiatives and clinic growth efforts • Participate in community outreach and in-clinic promotions when applicable • Assist with social media or grassroots marketing efforts as directed Qualifications • Strong customer service and communication skills • Sales-driven mindset with confidence in presenting memberships and packages • Ability to multitask and stay organized in a fast-paced environment • Professional appearance and demeanor representative of the brand • Positive attitude with a willingness to learn and grow • Belief in a wellness lifestyle and preventative care • Proficiency with basic computer systems and social media platforms Requirements & Physical Demands • Availability to work evenings and weekends (Friday–Sunday required) • High School Diploma or equivalent required; Associate’s degree or higher preferred • 1–2 years of retail sales, customer service, or marketing experience preferred • Ability to stand and/or sit for extended periods of time • Ability to lift and carry up to 20–50 pounds as needed • Ability to operate standard office equipment (computer, scanner, phone system) Core Values All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability