About the Role The Paralegal / Project Manager owns cases from the point they're ready for a demand letter/package through payout administration. You'll be the connective tissue between Legal Strategy and Ops — reviewing and QA'ing legal materials (demand letters, notices, case memos, ToS), shepherding packages through counsel review, and making sure cases move forward on schedule with clean handoffs. This role requires a legal background — you'll be reading and assessing legal documents. Paralegal experience, law school, or equivalent litigation exposure is expected. Responsibilities Legal Review & Package Prep • Take cases from "ready for demand letter" through demand letter package finalization and initiation • Read and assess legal materials, flagging inconsistencies (statutory cites, theory alignment, state coverage, ToS conformity) before they reach outside counsel • Run pre-send QA on demand letters and notice batches (using existing AI skills/SOPs); resolve or escalate findings • Shepherd drafts through review with in-house and outside counsel (Mensch, co-counsels); track redlines to resolution and confirm final packages are sent on schedule Pipeline Ownership (Pre-Initiation → Initiation) • Drive demand letter/package planning and sequencing ie confirm scope, claimant counts, and target send dates • Coordinate with Ops on package readiness before package assembly • Maintain a single source of truth on case status; publish weekly status to counsel and internal stakeholders Case Tracking & Documentation (Post-Initiation) • Own and maintain the Case Updates and Ledger documents for every initiated case • Track each case through its full post-initiation lifecycle: data delivery → arbitrator selection → hearings/mediation → settlement → payout administration Counsel Workflows • Manage Needs Attention items end-to-end, partnering with Marketing on email content and outreach materials and with Ops on data collection and claimant submission assembly, ending with delivery to counsels • Track performance of Needs Attention outreach and drive iterative improvements to lift response rates and reduce cycle time • Run payout workflows in coordination with Ops What Success Looks Like • Every active case has a clear owner, current status, and next milestone — visible to Legal, Marketing, and Ops without asking • Demand letter packages are QA'd cleanly before reaching counsel. Ideal state: fewer to no redline cycles, fewer substantive issues caught by outside counsel that should have been caught internally • Cases move from "ready for DL" to initiation on predictable timelines; slippage is flagged and accounted for early when it happens • Needs Attention items move faster and convert better — measured by open rates, response rates, and time-to-resolution Qualifications • Legal background required — paralegal certification, JD, law school coursework, or equivalent hands-on litigation experience. You need to be able to read a demand letter, case memo, or ToS and actually assess it. • Familiar with US law (doesn’t need to be US-based but need to have worked w US law, ex. similar role at US-based law firm) • 5+ years in project/program management, operations, or paralegal/case management roles (complex litigation or mass arbitration experience is a strong plus) • Proficient with AI tools and modern tech/tooling — comfortable using Claude/LLMs, Notion, Linear, Airtable, and similar; leverages AI to speed up legal review, drafting, and QA rather than doing everything by hand • Comfort with structured data and spreadsheets; ability to build and maintain trackers that scale across many cases • Strong verbal and written communication — most coordination will happen async in docs, tickets, and email • Will be interfacing with Mensch/Rettferd and other law firms