Customer Service Representative Location: Montrose, CO, 2200 Industrial Drive Company: Bruin Waste Management About the Role: Bruin Waste Management is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions. Qualifications: • High school diploma or equivalent required • Basic math, computer, and keyboarding skills • Legible handwriting and strong attention to detail • Excellent verbal and written communication skills, Spanish is a plus! • Exceptional interpersonal and organizational skills • Ability to handle multiple tasks simultaneously in a fast-paced environment • Must represent Bruin Waste in a professional and positive manner at all times • Must be able to obtain and maintain a valid Colorado driver’s license Key Responsibilities: • Greet and assist customers promptly, politely, and professionally in person, by email, and by phone • Maintain confidentiality and accuracy of all customer records and accounts • Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day) • Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively • Compose and distribute customer communications regarding service routes, pricing, or schedule updates • Maintain accurate and up-to-date office files, phone lists, and pricing sheets • Coordinate with IT to ensure system pricing accuracy • Process autopay and portal payments and run database reports to track services • Perform receptionist, telephone operator, and dispatcher duties as needed • Participate in company training and meetings; assist with staff training on customer communication • Support teamwork and collaboration across all departments to meet company goals Software Proficiency: • Navusoft • Microsoft Excel, Word, Outlook, Teams • Adobe Acrobat • Google Maps Why Join Bruin Waste: We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.