We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability. Requirements Key responsibilities • Monitor WAN links, network devices, and alerts; identify connectivity issues. • Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues. • Log, update, and track incidents through resolution, following defined SLAs and escalation procedures. • Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration. • Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings. • Maintain incident records, operational documentation, and shift handover notes. • Participate in rotational shifts for 24×7 global WAN support. Required qualifications and skills • Engineering graduate with 1–3 years of experience in network operations or support. • Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts. • Familiarity with troubleshooting tools such as ping and traceroute. • Ability to communicate clearly with internal teams and ISP support teams. • Willingness to work from Bangalore and participate in rotational shifts. Benefits • Health insurance coverage for employees and their families. • Long-term benefit savings plan with employer matching contributions. • Opportunities for professional development and advancement within the organization.