Key Responsibilities • Lead, mentor, and manage AR teams to meet and exceed client expectations by reducing AR aging and maximizing collections. • Oversee day-to-day team operations, including: • Monitoring workflows and daily productivity targets to ensure adherence to agreed Service Level Agreements (SLAs). • Tracking, analyzing, and maintaining key performance metrics, including collections and operational reports. • Design and implement process improvements to enhance productivity, quality, and overall team performance. • Support and participate in new pilot projects, ensuring effective knowledge transfer and smooth transitions to production teams. • Address and resolve team-related issues, including performance concerns and interpersonal conflicts, in collaboration with stakeholders. • Learn and implement new client systems and processes; plan and coordinate training sessions for new hires and existing team members based on project needs. • Conduct regular client calls and reviews to assess performance, identify improvement opportunities, and enhance client satisfaction. • Identify skill and knowledge gaps within the team and work with department trainers to plan and execute retraining initiatives. • Build and maintain strong client relationships through effective communication, issue resolution, and consistent service delivery. Requirements Eligibility Criteria • 10+ years of experience in U.S. Healthcare AR, with current or prior experience at the Manager level or above. • Strong expertise in AR follow-up, denial management, and appeals within U.S. Healthcare Revenue Cycle Management (RCM). • Willingness to work night shifts. • Ability to join within 30 days.