• Deliver BPO training in accordance with the approved curriculum and session plans. • Develop learners’ communication, workplace etiquette, digital literacy and employability skills. • Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant. • Monitor learner attendance, punctuality, participation and performance. • Counsel and motivate learners to improve retention and course completion. • Identify learning gaps and prepare appropriate remedial interventions. • Promote professional behavior, discipline and readiness for the workplace. Assessment and Documentation • Conduct diagnostic, formative and final assessments as prescribed. • Evaluate practical assignments, role plays and learner projects. • Maintain accurate attendance, assessment, session-delivery and learner-progress records. • Prepare and submit reports within defined timelines. • Maintain supporting evidence and documentation required for program reviews and audits. Placement Support • Prepare learners for interviews, group discussions and workplace interactions. • Conduct mock interviews and provide individual feedback. • Coordinate with the placement team to assess learners’ job readiness. • Share accurate learner profiles, assessment results and placement recommendations. • Follow up with placed learners and support their workplace retention. Curriculum and Quality • Provide feedback on the relevance and effectiveness of training content. • Participate in trainer-development programs, reviews and standardization exercises. • Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies. • Maintain training equipment, learning resources and classroom infrastructure responsibly. Requirements • Graduate in Business Administration, Commerce, Marketing or a related discipline. • Relevant certification or Training of Trainers certification is desirable. • Candidates with strong BPO experience and an appropriate diploma may also be considered. • Strong facilitation, presentation and classroom-management skills. • Ability to conduct practical demonstrations and activity-based training. • Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable. • Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools. • Ability to assess learners objectively and maintain accurate documentation. • Strong mentoring, counseling and interpersonal skills. • Ability to work collaboratively with training, mobilization, placement and project teams.